Personal Banking

Personal Banking

The application is best viewed on Internet Explorer 7 and above, Firefox-Mozilla 36 and above

Be aware of phishing and other security scams:

Phishing is an attempt to acquire sensitive information such as your user ID and password by masquerading as a trustworthy entity in an electronic communication channel such as email, phone and text messages.

To protect our Internet Banking customers from phishing and other security related scams, we advise that you:-

  1. Do not share your password and user ID with anyone, not even the bank officer.
  2. The links to login to Internet Banking are provided on the Crane Bank website ( and not anywhere else.
  3. We shall not send our customers alternative Login links through email or any alternative communication medium. Therefore, do not enter your login credentials on links not provided by Crane Bank Limited.
  4. We shall not send our customers login credentials through email or any alternative communication medium. In order for you to get enrolled to Internet Banking or regain access to the same, please visit the nearest Crane Bank Branch.
  5. Ensure to clear your browser cache by simultaneously pressing down the SHIFT + CTRL + DELETE keys if you are using a shared computer.
  6. Check your accounts and bank statements regularly to ensure that no unauthorized transactions have been made.
  7. Make sure your firewall is always enabled with updated anti-malware such as;- spam filters, anti-virus and anti-spyware software.


  • Balance Enquiry
  • Mini Statement & Interim Statements Download (6months)
  • Latest exchange rates on your desktop
  • Cheque Book request
  • New FD Request and Renewal FD Request
  • Self-account funds transfer within Crane Bank across Uganda
  • Third party transfers within Crane bank
  • Transfer from USD account to Shilling account (Within Crane bank accounts & third party fund transfer within Crane bank accounts)
  • Payment of Umeme Bills & National Water and Sewerage Corporation Bills
  • Payment of Mobile & Telephone Bills (Airtel, MTN & Uganda Telecom)
  • Payment of School fees (Kampala Parents School, Kampala International School, Jack & Jill Nursery School)
  • Forex transactions

Charges on Internet Banking:

  • Enrolment of internet banking is free
  • Viewing statements and printing is all free of charge
  • Transactions will be charged @ UGX 2000 from Ugandan Shillings account and USD 1 would be charged per transaction for USD transactions.
  • Bill payment / School fees charges: Per payment @ UGX 2000
  • Internet Banking PIN re-issue charges: Per request @ UGX 5000